Refund policy

Retuns

We accept returns within 30 days of the delivery date. 

To be eligible for a return, your item must:

  • be unworn, unwashed, and unused.
  • have all original tags attached (if applicable)
  • be free of stains, odors, pet hair or damage
  • be returned in its original packaging whenever possible
  • if product is defective

Please include your order number or proof of purchase with your return.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or custom-designed nursing shirts
  • Clearance or final sale items
  • gift cards
  • items returned more than 30 days after delivery
  • items that have been worn, washed, altered or damaged after delivery

Exchanges

Need a different size?

We gladly exchange eligible items (subject to inventory availability). Customers are  responsible for return shipping unless the item arrived damaged or we made an error.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • a description of the issue
  • clear photos of the item and packaging

We'll replace the item or issue a full refund at no additional cost after reviewing your claim.

Refunds

Once your item is received and inspected, we'll notify you of the approval status.

If approved:

  • refunds are issued to your original payment method
  • please allow - business days for your bank or credit card company to process the refund

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Return Shipping

Unless the return is due to our mistake or a product defective, customers are responsible for return shipping cost.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

How to Start a Return

To begin a return, please contact us at:

Email: nayumishoppee@gmail.com

Include: 

  • Your order number
  • the reason for the return
  • photos (if applicable)

We'll provide return instructions once your request has been approved.

Contact Us

If you have any questions about Return & Refund Policy, please contact us:

Email: nayumishoppee@gmail.com

Business Hours: Monday- Saturday, 7:00-3:00pm